Last updated: 1 August 2026.
Registration and confirmation
A submitted registration creates an Academy record but does not guarantee a place until the required initial payment has been verified. Cohort capacity, deadlines and admission requirements may apply.
Payment plans
Where enabled, a learner may pay 50%, 75% or 100% on registration. A partial initial payment confirms the registration only; the remaining balance remains payable. Full payment may be required before completion, examination, final materials or certificate issuance.
Paystack and bank transfer
Online transactions are verified with the configured payment provider before a learner account is credited. Where Ostelnet configures Paystack processing charges to be borne by the learner, Paystack may add its processing charge to the tuition amount on the secure checkout screen. The Academy records that processing charge separately and credits only the stated Academy tuition amount toward the learner's course balance. Bank-transfer evidence is subject to confirmation in the official Ostelnet account. Uploading altered or false evidence may result in rejection or account suspension.
Changes, postponement and cancellation
Ostelnet may reasonably adjust facilitators, sequence, platform, schedule or venue while preserving the intended learning outcome. Where a cohort cannot proceed, registered participants will receive an alternative date, credit or other written resolution. Participant cancellation and refund decisions depend on notice, committed delivery costs and the applicable programme quotation.
Participation, submissions and conduct
Learners must use classroom access responsibly, protect passwords, respect facilitators and participants, submit their own work unless collaboration is expressly permitted, and use portfolio/project links that authorised trainers can access for grading. Submitted files and links may be retained as assessment evidence.
Class recording and transcription
Ostelnet may record or transcribe specified virtual classes for revision, training quality or legitimate programme administration. Participants should be informed when these features are enabled. Learners must not independently record or redistribute protected classes, recordings, transcripts or chat exports without permission.
Learning materials and intellectual property
Academy materials and authorised class recordings are licensed to registered learners for personal or authorised internal learning. They may not be resold, republished or distributed as another training product without written permission.
Certificates
Certificates are issued only where programme, attendance, assessment and payment conditions are satisfied. Where a published professional pathway requires more than one course, the Academy may also issue a combined pathway credential after all required course certificates have been earned. Ostelnet may revoke a certificate obtained through false information, impersonation, plagiarism or other serious misconduct.
Support
Questions should be sent to academy@ostelnet.tech before payment where clarification is needed.